Onward/ Increasing transparency by providing information on where City funds are used, how are services delivered, costs and outcomes.



What we do

We work together to plan, design, build, operate and maintain a complete, safe, reliable and efficient transportation network that supports all modes of travel, including pedestrian, bicycle, carpooling, transit and road facilities. We facilitate the efficient and effective movement of people, goods and emergency services, and contribute directly to Calgary’s fiscal, economic, environmental and social sustainability by providing services that support Calgarians.

Summary of services we deliver

We deliver our services through the following business units:

Transportation Planning (TP)

We develop plans and policies for safe, reliable and efficient transportation infrastructure and services. We also analyze and provide information, and recommend actions to best serve the city’s current and future transportation needs. Our plans and processes are guided by the 2009 Calgary Transportation Plan (CTP), which focuses on more sustainable modes of transportation and promotes more compact, fiscally responsible urban development.

Calgary Transit (CT)

We deliver safe, clean, reliable and well-maintained public transit. We provide service using community shuttles, bus, bus rapid transit (BRT) and light rail transit (LRT). We operate Access Calgary to provide specialized transportation services for disabled persons, and work with Calgary HandiBus and taxi companies to provide customers with disabilities the most appropriate and effective means of travel.

Transportation Infrastructure (TI)

We are responsible for the detailed design and construction of Calgary’s road network, LRT system and pedestrian bridges. We have constructed the largest and most complex transportation projects in Calgary’s history, including West LRT, Airport Trail tunnel and the Glenmore/ Elbow/Fifth Street Interchange project.

Roads (RDS)

We provide a safe, reliable and well-maintained road network. We manage detours, monitor traffic and adjust traffic signal timing. We maintain road pavement, including snow and ice control, spring cleanup/street cleaning, street repairs, bridges and structures, street furniture and boulevards. We build and maintain streetlights, sidewalks, medians, curbs and gutters. We design and build traffic control devices, road signs and pavement markings. We produce aggregates and asphalt paving products. And we provide training for employees to ensure the safe and efficient operation of our vehicles and equipment for the benefit of our employees and citizens.

Net operating budgets

The graph below illustrates the net operating budget (in $ millions) based on tax-supported amounts for each business unit in 2011 and 2012. Budgets for 2013 and 2014 will be reviewed as part of the annual adjustment process.

Transportation Budget

2012–2014 Highlights

Below are some of the actions we are taking to deliver key services in the 2012 to 2014 period. More information is available in our 2012–2014 business plans and budgets.

  • Commission and begin operation of West LRT, NE LRT extension and NW LRT extension.
  • Review and optimize the existing bus network to improve efficiency, and re-invest service hours, if available, to support the goals of the Calgary Transportation Plan.
  • Continue to provide snow and ice control and street cleaning operations on city streets.
  • Identify, plan and invest transportation infrastructure and services in Activity Centres and Corridors to provide more choices in how people live, work and move.
  • Plan and implement transportation system management and optimization projects, including traffic signal re-timing, intersection and safety improvements.
  • Continue to implement the initiatives of the Cycling Strategy.

Improving how we deliver services

The approved 2012–2014 operating budget calls for more efficient ways to deliver services. Over this three-year period, Transportation will achieve the following productivity gains and efficiencies:

  • Optimize transit service by matching frequency with demand, using community shuttles on less-travelled routes to achieve $2 million in savings.
  • Reduce overhead in Roads by consolidating Roads district yards, and adopting a new lease and maintenance procurement strategy for a combined savings of $2.5 million.
  • Re-align overlapping functions between business units to achieve $1.3 million in cost reductions.

Incorporating citizens’ input

Examples of how we incorporate citizens’ input in the services we provide include:

  • Implementing Transit real time scheduling information.
  • Transit ‘Connect’ smart cards will be available in 2012; ticket machines now accept credit cards and provide change.
  • Installing new cycling lanes to provide safe infrastructure to encourage more cycling.
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